Please review the following list of helpful troubleshooting tips: The 'Failed to contact ' message indicates that your browser or computer's security settings are not allowing the downloaded game to communicate with our server during the unlock process. But when I try to run the installer, I get an error message. I downloaded my game's installer file successfully. This way, you can re-install it in case of future loss or damage. Once you get the installer file saved onto your Desktop (or other easy location on your hard drive), we recommend you save a copy of it to a CD-ROM or Zip disk, etc.Wait until the entire file has been saved completely. Do not click, move, or otherwise disturb the file while it's downloading.Please reconfigure your browser to save files rather than run them, as described above. If you see a broken film icon, or a broken QuickTime logo icon, you are attempting to run the installer rather than saving it. Your browser should pop up a dialogue that asks if you wish to run it or save it choose 'Save'. Do not try to run the installer from the mailer or browser - save the installer file to your hard drive (Desktop is recommended).Please clear your browser's cache, refresh the Web page and try it again. Problems can be caused by your browser trying to access an old and/or broken version of the page.Please install or upgrade your plug-ins if you are using I.E. Internet Explorer 6 can also cause problems, unless you have the most current suitable Shockwave Player and Flash Player plug-ins.If you have trouble with one kind of browser, please try using the other kind. The AOL and CompuServe browsers have been known to cause file-corruption errors. We recommend the Internet Explorer or Netscape browsers for downloading.Home firewall software should be temporarily disabled before downloading from Shockwave. Contact your network administrator or internet provide for information about your security and firewalls. Use of firewalls, or home firewall software (such as ZoneAlarm) can also cause access problems.If the security is set too high, you will be blocked from accessing more sites, including Shockwave. Check the security zone setting of your browser's preferences.If you use a download accelerator, such as RealDownload, NetZip, Go!Zilla, ZipMagic or GetRight, please disable it before downloading.If you cannot click directly on an URL, copy it and paste it into your browser.
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